Refund Policy

Thank you for choosing ASR Distributors ("we," "us," or "our") for your cleaning product and industrial lubricant purchases. We strive to provide you with high-quality products and excellent customer service. This Refund Policy outlines our guidelines and procedures for refunds, returns, and exchanges.

Refund Eligibility

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receiving your order. We may require photographic evidence or additional information to assess the damage or defect. Upon verification, we will offer a refund, replacement, or store credit for the affected item(s).

Order Errors: In the event that we ship the wrong product(s) or if there is an error in your order, please notify us within [number of days] days of receiving your order. We will work with you to resolve the issue promptly by providing a refund, replacement, or store credit, depending on the circumstances.

Return Process

Return Authorization: To initiate a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number. Returns made without an authorized RMA number may not be accepted.

Return Conditions: To be eligible for a refund or exchange, the returned product(s) must be in their original packaging, unused, and in resalable condition. All accompanying accessories, manuals, and promotional materials must also be included in the return shipment.

Return Shipping: The customer is responsible for the shipping costs associated with returning the product(s) unless the return is due to an error on our part or a defective/damaged item. We recommend using a trackable shipping method and insuring the shipment, as we cannot be held responsible for lost or damaged returns.

Refund Process

Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available, we may issue the refund in the form of store credit.

Refund Timeline: Once we receive and inspect the returned product(s), we will process the refund within [number of days] days. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.

Non-Refundable Items

The following items are generally non-refundable unless they are damaged or defective:

Customized or personalized products

Products that have been used or altered

Clearance or sale items (unless they are damaged or defective)

Exchanges

If you would like to exchange a product for a different variant or item, please contact our customer support team. We will guide you through the exchange process and assist you in placing a new order or arranging for the return of the original item, depending on the specific circumstances.

If you have any questions, concerns, or need assistance with the refund or return process, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with your shopping experience.

Note: This Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact us directly for any inquiries.