Shipping Policy
Thank you for choosing ASR Distributors ("we," "us," or "our") for your cleaning product and industrial lubricant needs. This Shipping Policy outlines important information about the shipping and delivery of your orders placed through our website.
Order Processing Time
Processing Time: After receiving your order, we strive to process and prepare it for shipment as quickly as possible. Our standard processing time is usually 1-3 business days, excluding weekends and holidays. However, please note that processing times may vary during peak seasons or due to unforeseen circumstances. We will notify you if there are any delays in processing your order.
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Order Verification: To ensure the accuracy and security of your order, we may need to verify certain information before processing it. In such cases, we will reach out to you via email or phone to request the necessary details. Your prompt response will help expedite the processing of your order.
Shipping Methods and Delivery
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Shipping Methods: We offer various shipping methods to accommodate your preferences and delivery requirements. The available shipping options will be presented to you during the checkout process. Please note that the availability and cost of each shipping method may vary based on your location and the size or weight of the items in your order.
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Delivery Time: The estimated delivery time will depend on the shipping method you choose and your location. Please note that delivery times are provided by the shipping carrier and are approximate. We cannot guarantee specific delivery dates, as they may be subject to unforeseen delays or circumstances beyond our control.
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Shipment Tracking: Once your order is shipped, we will provide you with a tracking number or link that allows you to monitor the progress of your shipment. You can use this information to track your package through the shipping carrier's website or by contacting their customer service directly.
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International Shipping: We currently offer shipping to select international destinations. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are your responsibility as the recipient of the order. We recommend contacting your local customs office for more information on applicable fees and regulations.
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Shipping Costs
Shipping Rates: The shipping costs for your order will be calculated based on the shipping method selected, the destination address, and the weight and dimensions of the items in your order. The shipping charges will be displayed during the checkout process before you complete your purchase.
Free Shipping: We may offer free shipping promotions on qualifying orders. The eligibility criteria for free shipping will be clearly communicated on our website or during the checkout process.
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Order Tracking and Support
Order Status: You can check the status of your order and track its shipment by logging into your account on our website or by using the tracking information provided to you via email.
Customer Support: If you have any questions or concerns regarding the shipping of your order, please feel free to contact our customer support team. We are here to assist you and provide any necessary information or updates regarding your shipment.
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Shipping Restrictions
Restricted Items: Certain products may be subject to shipping restrictions or regulations imposed by local or international authorities. It is your responsibility to ensure that the items you are ordering comply with any applicable laws or restrictions in your country or region.
Address Accuracy: Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for delays or non-delivery of orders due to incorrect or incomplete shipping addresses provided by the customer.
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Change or Cancellation of Orders
Once your order has been processed and shipped, we may not be able to make changes or cancel it